It's 11 p.m., there's water near your heater, and you're wondering whether this can wait until morning. This guide gives you the answer in 60 seconds — and the safe steps for either outcome.
Active flooding: water spreading across the floor or streaming from the unit. Gas smell: leave the house first, then call your gas utility, then us. Tank rupture signs: a sudden large volume of water with no hot water. Electrical hazard: water near outlets, the breaker panel, or an electric heater's wiring compartment. Scalding discharge: extremely hot water from the T&P pipe. In any of these, call (833) 713-2101 now — we're on call 24/7.
Steady drip from a valve or fitting that you've contained with the water shut off. Small puddle with the supply off and no spreading. Dampness with no active drip discovered in the evening. For these: shut off the water supply and the heat source (gas to pilot/off, electric breaker off), place towels, and call us first thing — or tonight to schedule the morning slot.
Mineral crust with no active moisture. Intermittent dampness you've traced to condensation. Rust-colored water with no leak (still worth a prompt inspection, but not a midnight call). Book a diagnostic visit within the week.
Water off: clockwise on the cold-water shutoff above the heater. Gas: control knob to OFF. Electric: breaker off at the panel. Never stand in water to reach electrical components — if you can't reach the shutoffs safely, leave them and call us; stopping the water can wait until we're there.
A five-minute phone triage costs nothing and we'd rather talk you through a non-emergency at midnight than meet your flooded basement at dawn. (833) 713-2101 — if it's urgent, we dispatch; if it isn't, we'll tell you honestly and schedule the convenient slot.
After-hours emergency service carries a modest premium over scheduled visits. We'll always tell you the pricing before dispatching — no surprises.
Call anyway. Phone triage is free, and we'd much rather reassure you than repair a flood that waited too long.
If you've safely shut off water and power/gas and there's no active hazard, often yes — but call us so we can confirm your shutdown was complete and schedule the repair.
Not sure how urgent your leak is? Call now — free 60-second phone triage, and we'll tell you honestly whether it's an emergency.
Call Now